Billing is determined by your **compute** and **storage** usage. To estimate your cost based on your usage, use the unit prices available on [this page](🔗). We also offer a consultative estimate, which you can request [here](🔗).
## Compute Charges
Compute charges are determined by the Virtual Instance size you are using. A Virtual Instance (VI) is a cluster of compute resources for streaming ingest and executing queries. They are divided into two categories: Shared and Dedicated.
Shared Virtual Instances are more cost-effective for developing and come in 4 sizes: `
Micro`, and `
Milli`. For some low-traffic use cases, Shared VIs are more than sufficient.
If you’re looking for more predictable performance or you have a high-concurrency, high-performance workload, a dedicated compute tier is recommended. Dedicated VIs come in 8 sizes: `
8XLarge`, and `
For more information on selecting the right VI size, vist our docs page on [Virtual Instances](🔗). For a pricing breakdown for each VI size, visit the [Billing Tab in your console](🔗).
## Storage Charges
Rockset stores your data in NVMe SSD for quick retrieval and automatically scales the storage as your data volume increases. The size of your data compressed and indexed in RocksDB is the value used for billing purposes.
For more information on how data is stored and indexed, check out our docs page on [Storage Architecture](🔗).
## Standard vs. Premium Edition
By default, all accounts are on the Standard edition of Rockset. We also offer a Premium edition which includes access to additional features. To decide which edition is the best fit for you, here is a comparison of the features included with each:
|[Bulk Ingest for Initial Load](🔗)||✔️||✔️|
|**Performance & Monitoring**|||||
|[Production Metrics](🔗)||7 Days||30 Days|
|[Dedicated Streaming Ingest](🔗)||||✔️|
|[Role-Based Access Controls](🔗)||1 Custom Role||Unlimited Custom Roles|
|[Google G Suite SSO](🔗)||✔️||✔️|
|[Okta and Custom SSO](🔗)||||✔️|
|[Customer Managed Keys](🔗) (BYOK)||||✔️|
|[IP Address Allowlisting](🔗)||||✔️|
|[SOC 2 TYPE II Compliance Certificate](🔗)\*||✔️||✔️|
|[Audit Logs](🔗)||30 Days||12 Months with Export Capabilities|
**\*Note:** Both Standard and Premium editions of Rockset are SOC 2 compliant. The SOC 2 TYPE II Compliance Certificate is available upon request for Premium accounts only.
If you're interested in a Premium edition, please contact our support team at [[email protected]](🔗).
## Support Plans
By default, all accounts are provided Basic Support. We offer three different support plans with the following features:
|Column Title||Basic Support||Business Support||Priority Support|
|**Recommended For**||**General Workloads**||**Production Workloads**||**Mission Critical Workloads**|
|SEV 1 - Complete Outage||1 business day||2 hours||15 minutes|
|SEV 2 - Partial Outage||1 business day||4 business hours||2 hours|
|SEV 3 - Major Impact||1 business day||8 business hours||4 business hours|
|SEV 4 - Minor Impact||1 business day||1 business day||1 business day|
|Dedicated Slack Channel||||✔️||✔️|
|Technical Account Manager||||||✔️|
|Proactive Health Check||||||✔️|
|Product Roadmap Review||||||✔️|
|Quarterly Business Review||||||✔️|
If you're interested in upgrading your support plan, please contact our support team at [[email protected]](🔗).
## How Can I Use Rockset for Free?
You can use Rockset for free by using the `
Free` Virtual Instance and staying below the 2GB of free storage. To switch your Virtual Instance, go to the [Virtual Instances tab of the Rockset Console](🔗) and select `
Free` from the size dropdown menu.